Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-109
INCOMPLETE
This item indicates whether or not data is
complete for this collection interval. Data is
incomplete whenever the link goes down and
whenever tracking is aborted for calls, due to
trunk failures (Generic 2), the trunk going
maintenance busy with a call active (Generic
3 and the ECS), protocol failures with data
collection active, or when the split/skill or
VDN call profile is changed with data
collection active.
The value for interval tables indicates
whether data is incomplete for the interval (0
= NO, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the
number of incomplete intervals in the day,
week, or month.
C smallint 2 bytes
INFLOWCALLS The number of calls that were redirected to
the split’s/skill’s queue from another queue.
When a call leaves the VDN (for example, by
routing to another VDN) or leaves vector
processing, (for example, by routing to a
split/skill) the next split/skill to which a call
queues will not be credited with an inflow.
Calls that ring at an agent and are then
requeued to the same split/skill by the
Redirect on No answer feature are counted
as inflows to that split/skill.
On Generic 2 and Generic 3 switches with
vectoring, an inflow is counted for calls that
intraflow from one split’s queue to another
(that is, call that queue to a split after having
previously been queued to another split).
C integer;
smallint
in hsplit
table
4 bytes,
2 bytes
in hsplit
table
INTERFLOWCALLS The number of OUTFLOWCALLS that were
redirected to a destination outside the switch.
INTERFLOWCALLS includes
LOOKFLOWCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length