Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-108
HOLDABNCALLS
The number of times that callers abandoned
from on hold.
For Generic 2.1 switches, HOLDABNCALLS
applies to split ACD calls held.
For Generic 2.2 and Generic 3 switches, and
for the ECS, HOLDABNCALLS applies to all
calls the agent put on hold.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
HOLDACDCALLS The number of split/skill or direct agent ACD
calls placed on hold at least one time.
C integer 4 bytes
HOLDACDTIME The amount of time spent by split/skill or
direct agent ACD callers spent on hold.
C integer 4 bytes
HOLDCALLS The number of calls that were placed on hold
at least once.
HOLDCALLS also includes
HOLDABNCALLS and HOLDACDCALLS.
For Generic 2.1 switches, HOLDCALLS
applies to split ACD calls held.
For Generic 2.2 and Generic 3 switches, and
for the ECS, HOLDCALLS applies to all calls
the agent put on hold.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
HOLDTIME The amount of time spent by callers on hold.
HOLDTIME includes HOLDACDTIME.
For Generic 2.1 switches, HOLDTIME
applies to split ACD calls.
For Generic 2.2 and Generic 3 switches and
for the ECS, HOLDTIME applies to all calls
the agent put on hold.
C integer 4 bytes
I_ARRIVED The number of calls that reached this VDN
during this interval.
C integer 4 bytes
INCALLS The number of inbound calls that were
directed to this VDN.
INCALLS includes ABNCALLS,
INFLOWCALLS, OTHERCALLS,
RETURNCALLS, and RINGCALLS (which
includes ACDCALLS).
INCALLS = ABNCALLS + ACDCALLS +
OTHERCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
Database Item Description
Data
Type
Column
Type
Length