Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-106
BUSYCALLS
The number of INCALLS that were given a
busy signal by the ECS.
This can occur on all ECS releases through
the “busy'' vector command.
On the Generic 3 ECS, BUSYCALLS can
occur if a call is routed to a split/skill with
coverage set to “yes” where there are no
agents available, the queue is full (or there is
no queue), there is no coverage, and an
announcement has played or the trunk is not
a CO trunk.
Also on the Generic 3 ECS, BUSYCALLS
can occur if a call is routed to a direct agent
with coverage set to “yes,” the agent is not
logged in and there is no coverage path
administered, an announcement has played,
or the trunk is not a CO trunk.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
BUSYTIME The duration of all BUSYCALLS (until the
trunk goes idle). The format is the number of
seconds that have accumulated.
C integer 4 bytes
CONNECTCALLS The number of non-ACD INCALLS that were
delivered to a station extension (other than a
VDN or direct agent login ID) by a “route to”
or “adjunct routing” vector command and
were not abandoned by the callers.
For Generic 2.1 ECS, non-ACD abandons
are not tracked, so all calls that route to a
station extension (other than a VDN) are
included in CONNECTCALLS for that ECS
release.
CONNECTCALLS includes
ANSCONNCALLS1-10.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
CONNECTTIME The amount of time CONNECTCALLS
waited before being answered (for the
Generic 3 ECS). For Generic 2 ECS,
CONNECTTIME is the time before ringing
starts. The format is the number of seconds
that have accumulated.
C integer 4 bytes
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