Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-103
ADJATTEMPTS
The number of adjunct-routing attempts for
calls in this VDN.
ADJATTEMPTS includes ADJROUTED.
Available on Generic 3 switches and on the
ECS with the ASAI gateway.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
ADJROUTED The number of adjunct routing calls that were
redirected by an adjunct processor or host
computer.
Available on Generic 3 switches and on the
ECS with vectoring and the ASAI feature.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
ANSCONNCALLS
1-10
The number of times that callers were
answered (ACDCALLS) and connected
(CONNECTCALLS) during each of the
service level increments PERIOD1 through
PERIOD9 as defined in the ACD
Administration: VDN Call Profile Setup
window.
ANSCONNCALLS10 counts calls answered
or connected after PERIOD9.
Answered/connected calls include split/skill
and direct agent ACD calls and extension
calls by a “route to” or “adjunct routing” vector
command.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
ANSTIME The amount of time split/skill and direct agent
ACD calls spent waiting to be answered in
vector processing, in queue, and while
ringing. For extension calls on Generic 2.1
switches, ANSTIME is the time until ringing
starts.
ANSTIME includes RINGTIME.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length