Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
VDN Database Items 3-101
VDN Database
Items
3
The following table describes the data items in the CMS VDN database
tables.
Database Item Description
Data
Type
Column
Type
Length
ABNCALLS The number of INCALLS that were
abandoned while INPROGRESS for this
VDN. This includes split/skill and direct agent
ACD calls that abandon from queue or from
ringing, calls that abandon from vector
processing, calls that abandon after being
routed to an extension via the “route to''
vector command, and for the Generic 2.1 and
Generic 3 (prior to Generic 3 Version 2 load
100) switches, calls that abandoned while
listening to a forced disconnect
announcement.
ABNCALLS includes ACD calls and calls
routed to an agent or extension with talk
times less than the value of the phantom
abandoned call timer.
ABNCALLS includes ABNCALLS1 through
ABNCALLS10, ABNQUECALLS,
ABNRINGCALLS, PHANTOMABNS, and
SLVLABNS are pegged as ABNCALLS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
ABNCALLS1-10 The number of INCALLS that abandoned in
each of the service level increments
PERIOD1 through PERIOD9 (as defined IN
the ACD Administration: VDN Call Profile
Setup window). ABNCALLS10 counts calls
that abandoned after PERIOD9.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table
ABNQUECALLS The number of ABNCALLS that were
abandoned while in a split/skill or direct agent
ACD queue.
Available on Generic 2 and Generic 3
switches and the ECS.
C integer;
smallint
in hvdn
table
4 bytes;
2 bytes
in hvdn
table