Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Vector Database Items 3-97
OUTFLOWTIME
The amount of time all OUTFLOWCALLS
spent in the
VECTOR before being
redirected.
OUTFLOWTIME includes GOTOTIME.
C integer 4 bytes
PHANTOMABNS The number of split/skill and direct agent
ACD calls and calls that routed to an agent
or extension with talk time less than the
value of the phantom abandoned call
timer.
Available on Generic 3 and newer
switches and the ECS.
C integer 4 bytes
RINGCALLS The number of split/skill and direct agent
ACD calls that rang at agent positions.
RINGCALLS includes ACDCALLS.
Available on Generic 2 and Generic 3
switches and the ECS.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
RINGTIME The amount of time split/skill and direct
agent ACD that rang at agent positions.
Available on Generic 2 and Generic 3
switches and the ECS.
C integer 4 bytes
ROW_DATE
(index)
The date for which data was collected or
the exception occurred.
I date 4 byte
Informix
date
VDISCCALLS The number of calls forced to disconnect
because the vector disconnect timer timed
out or because the call reached a vector
stop without being queued. “Vector stop”
means an explicit “stop” vector command,
the end of the vector, or the call executed
1000 vector steps.
Available on Generic 3 Version 2 and
newer switches and the ECS.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvdn
table
VECTOR
(index)
The vector number that this row
represents.
Available on Generic 2 and Generic 3
switches and on the ECS with vectoring.
I smallint 2 bytes
Database Item Description
Data
Type
Column
Type
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