Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Vector Database Items 3-92
BUSYCALLS
The number of INCALLS that were given a
busy signal by the switch.
This can occur on all switches when the
“busy'' vector command is executed.
On Generic 3 switches, BUSYCALLS can
occur if a call is routed to a split with
coverage set to “yes” where there are no
agents available, the queue is full (or there
is no queue), there is no coverage, and an
announcement has played or the trunk is
not a Central Office (CO) trunk.
Also on Generic 3 switches, BUSYCALLS
can occur if a call is routed to a direct
agent with coverage set to “yes”, the agent
is not logged in and there is no coverage
path administered and an announcement
has played or the trunk is not a CO trunk.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
BUSYTIME The amount of time callers waited in queue
until hearing a busy tone for all
BUSYCALLS.
C integer 4 bytes
DEFLECTCALLS The number of calls deflected to the
network through Best Service Routing
(BSR).
Requires the
DEFINITY ECS R6 .
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
Database Item Description
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