Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Vector Database Items 3-89
Vector Database
Items
3
The following table describes the data items in the CMS Vector database
tables.
Database Item Description
Data
Type
Column
Type
Length
ABNCALLS The number of INCALLS that were
abandoned while INPROGRESS for this
vector.
This includes split/skill and direct agent
ACD calls that abandon from queue or
from ringing, calls that abandon from
vector processing, and for the Generic 2.1
and Generic 3 Version 1 switches, calls
that abandoned while listening to a forced
disconnect announcement.
ABNCALLS includes ABNQUECALLS,
ABNRINGCALLS, and PHANTOMABNS.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
ABNQUECALLS The number of ABNCALLS that hung up
while in a split/skill or direct agent ACD
queue.
Available on Generic 2 and Generic 3
switches.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
ABNRINGCALLS The number of split/skill or direct agent
ABNCALLS that were abandoned while
ringing at an agent position.
Available on Generic 2 and Generic 3
switches and on the ECS.
C integer;
smallint in
hvector
table
4 bytes;
2 bytes in
hvector
table
ABNTIME The amount of time caller waited while
vector steps were executed, the call was
queued, and ringing, before abandoning.
For phantom abandons, ABNTIME
includes the total time until the agent
releases the call.
C integer 4 bytes
ACD
(index)
The ACD number for which data was
collected.
I smallint 2 bytes