Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Database Items 3-86
OTHERCALLS
The number of INCALLS on this trunk that were
not answered or abandoned as split/skill or
direct agent ACD calls. These include forced
busy calls, forced disconnect calls, calls that
outflowed off the switch, calls that were
connected to a non-ACD destination, short
inbound calls, and calls with unknown
dispositions.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
OUTTIME The trunk holding time for all OUTCALLS
carried by this trunk that completed during the
collection interval. Trunk holding time is the time
from the initial trunk seizure until the trunk goes
idle (that is, until the far end drops, the agent
releases the call, or the ECS disconnects the
call). The format is the number of seconds that
have accumulated.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
ROW_DATE
(index)
The day for which data was collected or the
exception occurred.
I date 4 byte
Informix
date
SHORTCALLS The number of inbound and outbound calls that
occupied a trunk for less than 2 seconds and
that did not queue to a split/skill, forward to a
split/skill, get answered by an agent, get a
forced busy or forced disconnect from the
switch, or produce a trunk failure or
maintenance busy.
Note that SHORTCALLS includes both inbound
and outbound calls. Therefore, OTHERCALLS
and O_OTHERCALLS may each include some
SHORTCALLS.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
TKGRP
(index)
The trunk group number to which the trunk is
assigned.
A smallint 2 bytes
Database Item Description
Data
Type
Column
Type
Length