Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Database Items 3-84
INCALLS
The number of inbound calls carried by this
trunk that completed during the collection
interval. This includes calls with short holding
times (SHORTCALLS) but does not include
calls that had a trunk failure (FAILURES).
INCALLS = ABNCALLS + ACDCALLS +
OTHERCALLS.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
INCOMPLETE This item indicates whether or not data is
complete for this collection interval. Data is
incomplete whenever the link goes down and
whenever tracking is aborted for calls, due to
trunk failures (Generic 2), the trunk going
maintenance busy with a call active (Generic 3),
protocol failures with data collection active, or
when split/skill or VDN call profile is changed
with data collection active. The value for interval
tables indicates whether data is incomplete for
the interval
(0 = N0, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the number
of incomplete intervals in the day, week, or
month.
Changing split/skill or VDN call profile data while
data collection is active only affects the
respective split/skill or VDN data.
C smallint 2 bytes
INTIME The trunk holding time for all INCALLS carried
by this trunk that completed during the collection
interval.
Trunk holding time is the time from the initial
trunk seizure until the trunk goes idle (that is,
until the caller drops, the agent releases the call,
or the switch disconnects the call). If an
incoming call on a measured trunk is transferred
off the switch, the incoming trunk remains in use
for the call and accrues trunk holding time until
the caller drops or the call is released.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
INTRVL The number of minutes in the intrahour interval
(15, 30, or 60).
INTRVL applies to intrahour intervals only.
A smallint;
only in
htrunk
table
2 bytes
Database Item Description
Data
Type
Column
Type
Length