Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Database Items 3-82
Trunk Database
Items
3
The following table describes the data items in the CMS Trunk database
tables.
Database Item Description
Data
Type
Column
Type
Length
ABNCALLS The number of calls carried by this trunk that
were abandoned by the caller before being
answered by an agent. Calls directly to
unmeasured stations that did not go through a
measured VDN or split/skill are not recorded.
For Generic 2.2 and Generic 3 switches,
ABNCALLS includes all calls abandoned by the
caller that were carried by this trunk, except for
calls directly to unmeasured stations that did not
go through a measured VDN or split/skill. This
includes ACD calls and calls that routed to an
agent or extension with talk times less than the
phantom-abandoned call timer value.
For Generic 2.1 switches, this is ACD calls that
abandon from the split queue or from ringing,
and calls that abandon from vector processing.
Calls that abandon while listening to a forced
disconnect are also included in ABNCALLS.
For Generic 3 Version 1 switches, ABNCALLS
includes all calls abandoned by the caller that
were carried by this trunk, except for calls that
directed to unmeasured stations that did not go
through a VDN or split/skill. It also includes calls
that abandon while listening to a forced
disconnect.
ABNCALLS includes ABNVECCALLS,
ABNQUEUECALLS, and ABNRINGCALLS.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table
ACD (index) The ACD number for which data was collected. I smallint 2 bytes
ACDCALLS The number of INCALLS that were answered by
an agent as a split/skill or direct agent ACD call.
C integer;
smallint
in htrunk
table
4 bytes;
2 bytes
in htrunk
table