Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-78
SHORTCALLS
The number of inbound and outbound calls
that occupied a trunk in the trunk group for
less than 2 seconds and that did not queue to
a split/skill, forward to a split/skill, get
answered by an agent, get a forced busy or
forced disconnect from the switch, or produce
a trunk failure or maintenance busy.
Note that SHORTCALLS includes both
inbound and outbound calls. Therefore,
OTHERCALLS and O_OTHERCALLS may
each include some SHORTCALLS.
C integer 4 bytes
SPLIT The split/skill to which this TKGRP
terminates.
A smallint 2 bytes
TKGRP
(index)
The trunk group number for which data was
collected. This will be zero if the trunk group
carrying the call is not measured.
I smallint 2 bytes
TRANSFERRED The number of calls that the agent
transferred to another destination.
Note that TRANSFERRED includes both
inbound and outbound calls. Therefore,
OTHERCALLS and O_OTHERCALLS may
each include some TRANSFERRED.
For Generic 2.1 switches, TRANSFERRED
includes transfers to measured VDNs or
splits/skills.
For Generic 3 and Generic 2.2 switches,
TRANSFERRED includes all calls that
transferred.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
TRUNKS The current number of trunks assigned to this
TKGRP.
A smallint 2 bytes
VDN The VDN to which the TKGRP terminates.
Available on Generic 2 and Generic 3
switches with vectoring.
A char(6) 6 byte
ASCII
text
string
VECTOR The vector to which this trunk group’s VDN
terminates.
Available on Generic 2 and Generic 3
switches with vectoring.
A smallint 2 bytes
Database Item Description
Data
Type
Column
Type
Length