Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-77
OTHERCALLS
The number of INCALLS carried by this trunk
group that were not answered as split/skill or
direct agent ACD calls or abandoned. These
include forced busy calls, forced disconnect
calls, calls that were connected to a non-ACD
destination, short inbound calls, calls that
outflowed off the switch, and calls with
unknown dispositions.
OTHERCALLS includes BUSYCALLS,
DISCCALLS, SHORTCALLS, and
CONNECTCALLS.
OTHERCALLS = INCALLS - ACDCALLS -
ABNCALLS
C Integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
OUTCALLS The number of outbound calls that were
carried by this TKGRP and were completed
during the collection interval.
OUTCALLS includes COMPLETED,
O_ABNCALLS, O_ACDCALLS,
O_OTHERCALLS, TRANSFERRED, and
SHORTCALLS.
OUTCALLS = O_ACDCALLS +
O_ABNCALLS + O_OTHERCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
OUTTIME The trunk holding time for all OUTCALLS
carried by trunks in this trunk group that
completed during the collection interval.
Trunk holding time is the time from the initial
trunk seizure until the trunk goes idle (that is,
until the far end drops, the agent releases the
call, or the switch disconnects the call).
OUTTIME includes SETUPTIME.
C integer 4 bytes
ROW_DATE
(index)
The day for which data was collected or the
exception occurred.
I date 4 byte
Informix
date
SETUPTIME The amount of time from trunk seizure until
OUTCALLS completed at the far end.
Available on Generic 3 switches.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length