Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-76
INTRVL
The number of minutes in the intrahour
interval (15, 30, or 60).
INTRVL applies to intrahour tables only.
A smallint;
only in
htkgrp
table
2 bytes
MBUSYTIME The total time (in seconds) during the
collection interval that trunks in the trunk
group were maintenance busy.
C integer 4 bytes
O_ABNCALLS The number of OUTCALLS on this trunk
group that were offered by an adjunct as
split/skill or direct agent ACD calls and were
answered then abandoned by the far end.
Available on Generic 2.2 switches with the
ASAI Gateway Interface feature and Generic
3 switches with the ASAI feature.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
O_ACDCALLS The number of OUTCALLS from this trunk
group that were offered by an adjunct to one
or more splits/skills and were answered by an
agent.
Available on Generic 2.2 switches with the
ASAI Gateway Interface feature and Generic
3 switches with the ASAI feature.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
O_OTHERCALLS The number of OUTCALLS on this trunk
group that were not answered or abandoned
as ACD split/skill calls. These include
extension out calls, calls forced busy and
forced disconnected, short outgoing calls,
and calls with unknown dispositions.
O_OTHERCALLS includes SHORTCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
Database Item Description
Data
Type
Column
Type
Length