Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-75
I_OUTOCC
The amount of time during the collection
interval that trunks in this trunk group were
occupied by outgoing calls.
C integer 4 bytes
INCALLS The number of inbound calls that were
carried by this TKGRP and that completed
during the collection interval.
INCALLS includes ABNCALLS,
ACDCALLS, CONNECTCALLS, and
TRANSFERRED.
INCALLS = ACDCALLS + ABNCALLS +
OTHERCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
INCOMPLETE This item indicates whether or not data is
complete for this collection interval. Data is
incomplete whenever the link goes down and
whenever tracking is aborted for calls, due to
trunk failures (Generic 2), the trunk going
maintenance busy with a call active (Generic
3), protocol failures with data collection
active, or when split/skill or VDN call profile is
changed with data collection active. The
value for interval tables indicates whether
data is incomplete for the interval
(0 = N0, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the
number of incomplete intervals in the day,
week, or month.
C smallint 2 bytes
INTIME The trunk holding time for all INCALLS
carried by trunks in this trunk group that
completed during the collection interval.
Trunk holding time is the time from the initial
trunk seizure until the trunk goes idle (that is,
until the caller drops, the agent releases the
call, or the switch disconnects the call). If an
incoming call on a measured trunk is
transferred off the switch, the incoming trunk
remains in use for the call and accrues trunk
holding time until the caller drops or the call is
released.
C integer 4 bytes
Database Item Description
Data
Type
Column
Type
Length