Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-73
BUSYCALLS
The number of INCALLS that were given a
busy signal by the switch.
This can occur on all switches via the “busy''
vector command.
On Generic 3 switches without vectoring,
BUSYCALLS can occur if a call is routed to a
split/skill with coverage set to “yes” where
there are no agents available, the queue is
full (or there is no queue), there is no
coverage, and an announcement has played
or the trunk is not a CO trunk.
Also on Generic 3 switches, BUSYCALLS
can occur if a call is routed to a direct agent
with coverage set to “yes”, the agent is not
logged in and there is no coverage path
administered, and an announcement has
played or the trunk is not a CO trunk.
BUSYCALLS can occur on Generic 3
switches without vectoring when a split queue
is full or there are no queue slots, no busy
coverage is administered and an
announcement has played or the trunk is not
a CO trunk.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
COMPLETED The number of OUTCALLS that were
completed (far end answered).
Available on Generic 3 switches.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
CONNECTCALLS The number of INCALLS that were answered
at a station and were not split/skill or direct
agent ACD calls.
C integer 4 bytes
Database Item Description
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