Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-71
BH_INCALLS
The number of incoming calls carried by this
trunk group that completed during the busy
hour.
BH_INCALLS includes BH_ABNCALLS,
BH_ACDCALLS, and BH_OTHERCALLS.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_INTERVAL The defined interval length, with the start
time, of the busy hour.
B integer;
only in
dtkgrp
table
4 bytes
BH_INTIME The trunk holding time of all incoming calls
carried by this trunk group that completed
during the busy hour.
B integer 4 bytes
BH_OABNCALLS The number of outgoing adjunct-originated
calls carried by the trunk group that
abandoned during the busy hour.
Available on Generic 2.2 switches with the
ASAI Gateway Interface feature and Generic
3 switches with the ASAI feature.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_OACDCALLS The number of outgoing adjunct-originated
ACD calls carried by the trunk group and
answered by an agent as split/skill or direct
agent ACD calls that completed during the
busy hour.
Available on Generic 2.2 switches with the
ASAI Gateway Interface feature and Generic
3 switches with the ASAI feature.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_OOTHERCALLS The number of outgoing calls carried by the
trunk group during the busy hour that were
not answered or abandoned as ACD calls.
BH_OOTHERCALLS include extension out
calls, outbound call management calls forced
busy or forced disconnect, short outgoing
calls, and outgoing calls with unknown
disposition.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
Database Item Description
Data
Type
Column
Type
Length