Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-70
BACKUPCALLS
The number of ACDCALLS that were
delivered to and answered by this split/skill by
a vector command other than "queue to
main" and the number of ACDCALLS that
were delivered to a split/skill by a “queue to”
vector command answered by an agent that
has neither reserve1 or reserve2 skill levels
assigned for that skill. This allows tracking of
calls answered by agents with a reserve1 or
reserve2 skill level assigned for a particular
skill. This includes calls delivered by
"messaging split/skill", "check backup", and
"route to split/skill" vector commands, direct
agent calls, and redirect on no answer
routing. Calls answered in a main split/skill
can be calculated as ACDCALLS -
BACKUPCALLS. Available on Generic 3
switches with vectoring.
NOTE: The Redirect on No Answer to VDN
routing feature is available on the
DEFINITY
ECS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_ABNCALLS The number of incoming calls carried by the
trunk group that abandoned during the busy
hour.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_ACDCALLS The number of incoming calls carried by this
trunk group during the busy hour that were
answered by an agent as split/skill or direct
agent ACD calls.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_ALLINUSETIME The length of time during the busy hour that
all trunks in the trunk group were in use.
B integer 4 bytes
BH_BUSYCALLS The number of incoming calls carried by the
trunk group during the busy hour that were
given a busy signal by the switch.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
BH_DISCCALLS The number of incoming calls carried by the
trunk group during the busy hour that were
forced to disconnect by the switch.
B integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
Database Item Description
Data
Type
Column
Type
Length