Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-69
ABNRINGCALLS
The number of split/skill or direct agent
ABNCALLS that abandoned by the caller
while ringing at an agent position.
Available on Generic 2 and Generic 3
switches.
C integer 4 bytes
ABNVECCALLS The number of ABNCALLS that abandoned
while in vector processing. This includes
vector calls that abandoned while in queue or
while ringing at an agent position.
Available on Generic 2 and Generic 3
switches with vectoring.
ABNVECCALLS includes ABNQUECALLS
and ABNRINGCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
ACD (index) The ACD number for which data was
collected
I smallint 2 bytes
ACDCALLS The number of INCALLS that were answered
by an agent as a split/skill or direct agent
ACD call.
ACDCALLS includes BACKUPCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
ALLINUSETIME The length of time during the interval that all
trunks in the trunk group are in use (on calls
or maintenance busy).
C integer 4 bytes
AUDIO The number of calls for which audio difficulty
problems were reported for a trunk or for
trunks in this trunk group.
Available on Generic 2 and Generic 3
switches.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
Database Item Description
Data
Type
Column
Type
Length