Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Trunk Group Database Items 3-68
Trunk Group
Database Items
3
The following table describes the data items in the CMS Trunk Group
database tables.
Database Item Description
Data
Type
Column
Type
Length
ABNCALLS The number of calls carried by this trunk that
were abandoned by the caller before being
answered by an agent. Calls directly to
unmeasured stations that did not go through
a measured VDN or split/skill are not
recorded.
For Generic 2.2 and Generic 3 switches,
ABNCALLS includes all calls abandoned by
the caller that were carried by this trunk,
except for calls directly to unmeasured
stations that did not go through a measured
VDN or split/skill. This includes ACD calls
and calls that routed to an agent or extension
with talk times less than the phantom-
abandoned call timer value.
For Generic 2.1 switches, this is ACD calls
that abandon from the split queue or from
ringing, and calls that abandon from vector
processing. Calls that abandon while
listening to a forced disconnect are also
included in ABNCALLS.
For Generic 3 Version 1 switches,
ABNCALLS includes all calls abandoned by
the caller that were carried by this trunk,
except for calls that direct to unmeasured
stations that did not go through a VDN or
split/skill. It also includes calls that abandon
while listening to a forced disconnect.
ABNCALLS includes ABNVECCALLS,
ABNQUEUECALLS, and ABNRINGCALLS.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table
ABNQUECALLS The number of ABNCALLS that abandoned
while in a split/skill or direct agent ACD
queue.
Available on Generic 2 and Generic 3
switches.
C integer;
smallint in
htkgrp
table
4 bytes;
2 bytes
in htkgrp
table