Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Database Items 3-58
O_ACDTIME
The amount of talk time of all
O_ACDCALLS (does not include time
calls spent on hold). This time is included
in ACDTIME.
Available for outbound calling on Generic
2.2 switches with the ASAI Gateway
Interface feature and on Generic 3
switches with the ASAI feature.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
O_ACWTIME The duration of all ACW associated with
O_ACDCALLS. O_ACWTIME is
included in ACWTIME.
Available for outbound calling on Generic
2.2 switches with the ASAI Gateway
Interface feature and on Generic 3
switches with the ASAI feature.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
PHANTOMABNS The number of ACD calls with talk time
less than the value of the phantom-
abandoned call timer.
Available on Generic 3 switches.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
RINGCALLS The number of split/skill (Generic 2 and
Generic 3 switches) and direct agent
ACD calls (Generic 3 switches) that rang
at the agent’s position.
RINGCALLS includes NOANSREDIR.
Available on Generic 2 and Generic 3
switches for ring tracking.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
RINGTIME The amount of time split/skill and direct
agent ACD calls spent ringing at the
agent’s position (independent of
disposition or other agent activity).
RINGTIME is the time the caller spends
ringing and is independent of agent
activity. I_RINGTIME is the time the agent
spends in the ringing state and is affected
by other agent activity.
RINGTIME includes ANSRINGTIME.
Available on Generic 2 and Generic 3
switches.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
Database Item Description
Data
Type
Column
Type
Length