Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Database Items 3-57
INTRVL
The number of minutes in the intrahour
interval (15, 30, or 60).
INTRVL applies to intrahour intervals
only.
A smallint;
only in
hagent
table
2 bytes
LOC_ID The
DEFINITY port network location ID
that is associated with an agent upon
login to the ACD. A location ID is not
directly assigned to an agent; instead, it is
associated with the equipment location of
the voice terminal that the agent uses to
log into the ACD. Therefore, only when
an agent logs into the ACD can the agent
become associated with a location ID.
Valid values are 01-44.
C integer 4 bytes
LOGID
(index)
The Login ID that was used to staff the
EXTENSION. Agents in multiple
splits/skills have one LOGID.
A char(10) 10 byte
ASCII
text string
NOANSREDIR The number of split/skill and direct agent
ACD calls that rang at this agent’s voice
terminal and then were automatically
redirected by the Redirection on No
Answer feature because they were not
answered. Split/skill ACD calls are
requeued to the split/skill or VDN; direct
agent ACD calls are redirected to the
agent’s coverage path.
Redirection On No Answer to a split/skill
is available on
DEFINITY ECS or Generic
3 Version 2 or later switches. Redirection
On No Answer to a VDN is only available
on
DEFINITY ECS.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
O_ACDCALLS The number of ACDCALLS and
DA_ACDCALLS that were placed by an
adjunct (predictive dialing).
Available for outbound calling on a
Generic 2.2 switch with the ASAI
Gateway Interface feature and on a
Generic 3 switch with the ASAI feature.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
Database Item Description
Data
Type
Column
Type
Length