Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Database Items 3-48
DA_ACWINCALLS
The number of inbound extension calls
answered by the agent while in ACW for
direct agent ACD calls.
Requires a Generic 3 switch with the
ASAI or EAS feature for direct agent
calling.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
DA_ACWINTIME The amount of talk time of all
DA_ACWINCALLS (does not include
HOLDTIME).
Requires a Generic 3 switch with the
ASAI or EAS feature for direct agent
calling.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
DA_ACWOADJCALLS The number of DA_ACWOCALLS that
were placed by an ASAI adjunct on behalf
of the agent (keyboard-dialed). If these
calls were placed to off-switch
destinations, they are also counted as
DA_ACWOOFFCALLS.
Available on Generic 3 switches with
ASAI.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
DA_ACWOCALLS The number of outbound extension calls
agents made while in ACW for direct
agent ACD calls queued through this
split/skill.
Requires a Generic 3 switch with the
ASAI or EAS feature for direct agent
calling.
DA_ACWOCALLS includes
DA_ACWOADJCALLS and
DA_ACWOOFFCALLS.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
DA_ACWOOFFCALLS The number of DA_ACWOCALLS that
were made to an off-switch location. If
these calls were placed by an adjunct on
behalf of the agent (keyboard-dialed),
they are also counted as
DA_ACWOADJCALLS.
Requires a Generic 3 switch with ASAI.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
Database Item Description
Data
Type
Column
Type
Length