Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Database Items 3-46
AUXOUTCALLS
The number of outbound extension calls
that were made by the agent or on behalf
of the agent while in AUX (auxiliary work),
AVAILABLE; or, for Generic 2.2 and
Generic 3 switches with an ACD or
AUXIN/AUXOUT call on hold.
NOTE: Calls the agent makes to transfer
or conference an ACD call are included
as AUXOUT calls.
AUXOUTCALLS includes
AUXOUTADJCALLS,
AUXOUTOFFCALLS, and
ACDAUXOUTCALLS.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
AUXOUTOFFCALLS The number of AUXOUTCALLS that
were made to a destination outside the
switch. If such calls were placed by an
adjunct on behalf of the agent (keyboard-
dialed), then they are also counted as
AUXOUTADJCALLS.
Available for external calls on Generic 2.2
and Generic 3 switches.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
AUXOUTOFFTIME The amount of talk time of all
AUXOUTOFFCALLS (does not include
HOLDTIME). This time is included in
AUXOUTTIME.
Available for external calls on Generic 2.2
and Generic 3 switches.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
AUXOUTTIME The amount of talk time of all
AUXOUTCALLS. AUXOUTTIME does
not include HOLDTIME except on
Generic 2.1 switches).
AUXOUTTIME includes
AUXOUTOFFTIME,
AUXOUTOFFCALLS, and
AUXADJCALLS.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
Database Item Description
Data
Type
Column
Type
Length