Instruction manual

Database Tables CentreVu® CMS Open Database Connectivity
Agent Database Items 3-43
ACWINCALLS
The number of inbound extension calls
received by the agent while in ACW. This
includes ACW for split/skill and direct
agent ACD calls and ACW not associated
with a call.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
ACWINTIME The amount of talk time of all
ACWINCALLS.
ACWINTIME includes
DA_ACWINCALLS, but does not include
HOLDTIME except on Generic 2.1
switches.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
ACWOUTADJCALLS The number of ACWOUTCALLS that
were placed by an adjunct on behalf of an
agent (keyboard-dialed). If such calls are
placed to off-switch destinations, then
they are also counted as
ACWOUTOFFCALLS.
Available on the Generic 2.2 switch with
the ASAI Gateway Interface feature and
on the Generic 3 switch with the ASAI
feature.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
ACWOUTCALLS The number of outbound extension calls
made by the agent or on behalf of the
agent while in ACW. This includes ACW
for split/skill ACD calls and ACW not
associated with a call.
ACWOUTCALLS includes
ACWOUTADJCALLS,
ACWOUTOFFCALLS, and
DA_ACWOCALLS.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
ACWOUTOFFCALLS The number of ACWOUTCALLS that
were made to an off-switch destination—
a destination outside the switch. If these
calls were placed by an adjunct on behalf
of the agent (keyboard-dialed), then they
are counted as ACWOUTADJCALLS.
Available for external calls on Generic 2.2
and Generic 3 switches.
C smallint
(dagent,
hagent);
integer
(magent,
wagent)
2 bytes
(dagent,
hagent);
4 bytes
(magent,
wagent)
Database Item Description
Data
Type
Column
Type
Length