User`s guide

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Type on in the ON/OFF field of the prompt to turn the exception on, or
type
off to turn the exception off.
Enter thresholds for splits or line groups.
Keep these points in mind:
– You do not need to enter a threshold for each split or line group. If
you don’t want to enter a threshold for a particular split or line group,
simply leave it blank. This feature allows you to turn on an exception
for selected splits or groups.
– To delete a threshold value, type a hyphen (-) in the field you want to
delete.
– You may enter thresholds even if you turn off an exception. For
example, you may want to turn on the Talk Time exception when call
traffic is heavy. During slow periods, however, you might not care
how long an agent talks to customers. You may want to turn off the
Talk Time exception then, but still keep the thresholds set.
Press
[F8] (labeled "Enter Data") after you make an entry in the last field.
Press a different function key to administer another exception on that
screen.
Press
[F8] (labeled “Select Exceptns” ) on the Agent Exceptions, Split
Exceptions, or Line Group Exceptions screen to return to the Select
Exceptions screen when you finish administering exceptions for Agents,
Splits, or Line Groups, respectively.
Press [F8] (labeled “Admin Menu”) to return to the Administration Menu
screen.
Selecting Exceptions
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