User`s guide

Action: 1 Enter the ID for the agent you want to move.
2 Enter the agent’s new PDC or leave this field blank if you
want the agent to stay at the same station.
3 Enter the agent’s new split number (1 through 6) or leave this
field blank if you want the agent to stay in the same split.
4 Press [F8] (labeled “Enter Data”).
[F4] Replace Agent
Press this function key to display the prompt that allows you to substitute
one agent for another at a particular agent station.
Prompt:
REPLACE AGENT: Remove Agent ID:
and Add Agent ID:
Action:
1 Enter the ID of the agent to be replaced.
2 Enter the ID of the agent you want to substitute at that
station.
3 Press [F8] (labeled “Enter Data”).
[F5] New Agent
Press this function key to display the prompt that allows you to add an agent
who is not already listed on the Agent Directory screen to a split. The agent
is simultaneously added to the split and to the Agent Directory.
Prompt:
NEW AGNT: ID:
____ Last name:
First:
PDC:
Split#:___
Action: 1
2
3
4
5
6
Enter the agent ID, up to 5 letters or numbers. (IDs must be
unique.)
Enter the agent’s last name, up to 12 letters, numbers, or
special characters with no spaces between them.
Enter the agent’s first name, up to 8 letters, numbers, or
special characters with no spaces between them.
Enter the System 25 PDC of an agent station displayed on the
Administer Stations screen.
Enter the split number (1 through 6).
Press [F8] (labeled “Enter Data”).
[F6] Change Split ID
Press this function key to display the prompt that allows you to assign,
change, or delete the ID for a split. Split IDs carry through all shift
configurations.
They make it easier to identify splits on screens and in
reports. Each split ID must be unique. However, a split and a line group can
have the same ID.
4-36 Building or Editing Shift Configurations