User`s guide

To configure splits, press the function key for the activity you want to
perform:
[F1] Add Agent
Press this function key to display the prompt that allows you to assign an
agent to a split. The agent must already be listed on the Agent Directory
screen and the station must already appear on the Administer Stations screen.
A split may have up to 28 agents.
A total of 28 agents can be assigned to a
shift configuration.
HINT: If you want to add an agent who is not already in the Agent
Directory, use [F5] (labeled “New Agent”) instead of [F1].
Prompt:
ADD AGENT: ID:
PDC:
to Split #: _
Action:
1 Enter the ID of an agent listed in the Agent Directory.
2 Enter the System 25 PDC of an agent station displayed on the
Administer Stations screen.
3 Enter the split number (1 through 6).
4 Press [F8] (labeled “Enter Data”).
[F2] Remove Agent
Press this function key to display the prompts that allow you to remove an
agent from a split. (The agent will still be Listed on the Agent Directory
screen.)
Prompt:
REMOVE AGENT: ID:
Action:
1 Enter the ID for the agent you want to remove.
2 Press [F8] (labeled “Enter Data”).
3 When the confirmation prompt appears, type y to confirm
your request, or
n to cancel it.
4 Press [F8] (labeled “Enter Data”).
[F3] Move Agent
Press this function key to display the prompt that allows you to move an
agent from one split to another and/or from one station to another.
Prompt:
MOVE AGENT: ID:
New PDC:
New Split #: _
Building or Editing Shift Configurations 4-35