User`s guide

The following Configuration screen illustrates a new configuration that has
yet to be built.
The items in the following list correspond to the circled letters in the
previous screen. They show the initial settings supplied for a new
configuration.
a
b
c
d
e
f
g
Split numbers 1 through 6 are displayed in the Agent Splits area.
Split IDs will be displayed if the splits have been previously named.
Otherwise, a hyphen (-) will appear in the “Split” column.
Answer delay is set to 5 seconds.
Force delay is turned off.
Main and secondary splits are unassigned (indicated by hyphens).
Intraflow is turned off.
Intraflow thresholds are set to 30 seconds.
4 Select the activity you want to perform from the following list and then
turn to the appropriate instructions.
—
Administering Splits
Add, move, or remove agents in the splits in the displayed
configuration, as well as change the split ID.
—
Administering Answer Delay and Force Delay
Administer how you want CMS to answer calls with respect to the
voice announcement unit(s).
Building or Editing Shift Configurations 4-33