User`s guide

CONFIGURATION ADMIN CMS1.0 3:20p 04/18
AGENT SPLITS ANSWER/FORCE DELAY
|--Agent--|
|--Agent--|
Num Answer Force
Split
PDC
ID Split
PDC
ID
Group
Lines
Delay Delay
1 PUBLIC
2 BUSNS
3 CHART
4 SUPPT
401
402
403
404
405
406
407
408
409
410
411
412
415
416
LINDA
JOEL
IEN
JENNY
SCOTT
BILL
SARAH
JOHN
JIM
BERNE
DON
ALLAN
ANDY
LOU
4 SPPT
5 -
6 -
417
418
424
CRAIG
BARB
CJ
A PUBLC
B BUSNS
C CHART
D -
9
6
5
0
10s
0s
5s
5s
Off
On
Off
Off
CALL FLOW
Flow
|-Splits-|
Intra
Spl Thresh
Gp Main Sec Flow
A
B
C
D
1
2
3
-
4
3
2
-
On
Off
Off
Off
1
2
3
4
5
6
50s
30s
30s
30s
30s
30s
Configuration #1 - DAY
F10 - Help
F Splits FAns/Fore F Call
F Clear F Config F Admin
1
2 Delay
3 Flow 5 Config
7 List 8 Menu
4-32 Building or Editing Shift Configurations