User`s guide

Action: 1 Enter the agent ID as it appears on the screen.
2 Enter the new last name, or leave the field blank if you don’t
want to change it.
3 Enter the new first name, or leave the field blank if you don’t
want to change it.
4 Press [F8] (labeled “Enter Data”).
[F5] Next Page/Prev Page (Next Page/Previous Page)
If the Agent Directory contains more than 30 entries and the first page is
displayed, [F5] is labeled “Next Page.”
Pressing this key allows you to look
at the second page of the Agent Directory. When the second page of the
Agent Directory is displayed,
[F5] is labeled "Prev Page", and pressing it
returns you to the first page of the Agent Directory.
[F7] Config Splits (Configure Splits)
Press this function key to display the Configure Splits screen. This function
key works only if you have already selected a particular configuration to build
or edit. If you haven’t already selected a configuration, use the Configuration
List screen to select a configuration. You can access the Configuration List
screen by pressing [F4] (labeled “Config List” ) from the Administration Menu
screen.
[F8] Admin Menu (Administration Menu)
Press this function key to return to the Administration
Menu screen.
[F10] Help
Press this function key to view a Help screen for the Agent Directory screen.
4-28 Administering CMS