User`s guide

CMS SYSTEM MANUAL
This is the manual you are reading now. It contains information on every
(555-532-110) aspect of CMS operation and administration, from understanding CMS to
troubleshooting. The AT&T System 25 Call Management System, System Manual
(CMS System Manual) can be used after the initial installation and
administration described in the CMS Installation and Startup Guide.
AGENT CARD
(555-532-506)
Copies of the card are packaged with this binder. CMS agents can use the
card as a handy reference for using the agent voice terminal with CMS. Each
CMS Supervisor and agent should have one of these cards.
What’s in This Manual
The CMS System Manual is intended for the CMS Supervisor, the person
who oversees the setup and operation of CMS,
and the System 25
Administrator, who is responsible for the administration and operation of
System 25. Here you will find an overall description of CMS – all the
concepts, procedures, and other information you need to make the most of
CMS in your business.
This information is organized as follows:
Introduction
This section previews the contents of the manual and explains what the
special symbols and typefaces mean.
Understanding CMS
This section includes the following background information about CMS:
—
Definitions and descriptions of key terms and features
– Description of how Bon Voyage Travel, a fictitious business, uses CMS
– Description of the responsibilities and interactions of the CMS Supervisor
and the System 25 Administrator for CMS operation
– Description of CMS components
– Contingency planning
Your PC and CMS
This section gives you instructions on how to make duplicates of the CMS
diskettes and install the CMS software. You’ll also learn how to enter and
edit data in response to prompts that appear on your AT&T Personal
Computer (PC) screen.
1-2 How to Use the CMS Documents