User`s guide
If you make any changes listed in the above Note and attempt to exit CMS
administration, you are prompted to print the System 25 administration
instructions. Print the instructions and have the System 25 Administrator
make the appropriate changes.
For more information, see “Printing System
25 Administration Instructions, ” later in this section.
ADMINISTER
To administer announcements, press the function key for the activity you
ANNOUNCEMENT SCREEN
want to perform:
[F1]
Add Annc
(Add Announcement)
Press this function key to display the prompt that allows you to add a voice
announcement unit to CMS. Obtain the port number and PDC for the new
unit from the System 25 Administrator.
When you add an announcement unit, a warning appears indicating that
System 25 administration is necessary.
Prompt:
ADD ANNOUNCEMENT: Anne ID:
Port #:
PDC:_______
Action:
1
Enter a unique announcement ID (up to seven letters or
numbers) for the voice announcement unit.
Depending on your type of business and number of
announcement units, you may want to use an ID describing
the type of message on that unit. For instance, the
announcement unit with the ID SALES might have a message
advertising a seasonal special. The announcement unit with
the ID ACCTNO might have a message requesting customers
to have their account numbers ready.
2 Enter the System 25 port number.
3 Enter the PDC.
4
Press
[F8]
(labeled “Enter Data”).
[F2]
Remove Annc
(Remove Announcement)
Press this function key to display the prompts that allow you to remove a
voice announcement unit from CMS. If you remove a voice announcement
unit and no other unit is assigned to handle calls on that line group, the
callers to that line group hear ringing until an agent answers.
Prompt:
REMOVE ANNOUNCEMENT: Announcement Number___
Action:
1
Enter the number of the announcement unit (1 through 4).
2
Press
[F8]
(labeled “Enter Data”).
3 When the confirmation prompt appears, type y to confirm or
n
to cancel your request.
4
Press
[F8]
(labeled “Enter Data”).
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Administering CMS Lines and Line Groups