User`s guide

Administering Transfer-Queue Lines
Each line group can have up to three transfer-queue lines assigned to it. Each
transfer-queue line is automatically assigned as a priority line. The priority
status of a transfer-queue line can only be changed from the Line Status
screen. (See “Using the Line Status Screen” in Section 5.) Transfer-queue
lines allow an agent to transfer a call to another line group’s queue. When
the call is received by that line group, it is then treated as a
new incoming
CMS call. It is important to note that transfer-queue lines cannot be used to
make outside calls.
A Loop Start trunk port and a single-line station port are associated with each
transfer-queue line.
CMS automatically assigns each transfer-queue line a line ID that cannot be
changed. This is designated by a “Q” followed by the PDC of the single-line
station.
Pressing [F6] (labeled “Admin Xfr Que”) on the Administer Line Groups
screen selects the Administer Queued Transfer screen, shown below.
ADMIN QUEUED TRANSFER
ADMIN CMS1.0 2:54p 04/18
LINE GROUPS
|------------ Trunk Port ---------------|
|-Single-Line Port-|
Group SubGrp Port# ID Trk# Type Prior Port#
A PUBLIC
Q1
10701 Q500
8000
L +
10801
F10 -
Help
F Add Xfr F Remove F Move Xfr F Chg Xfr
F Admin
l Que Line 2 Que Line 3 Que Line 4 Que Info
8 LineGrps
On this screen you can:
• Add transfer-queue lines
• Remove transfer-queue lines
• Move transfer-queue lines
• Change transfer-queue line information
Administering CMS Lines and Line Groups 4-15