User`s guide
Administering CMS Lines and Line Groups
Your CMS supports up to 28 lines, including both CMS and transfer-queue
lines. (Refer to the next section,
“Administering Transfer-Queue Lines,” for
more information.) You can arrange your lines in up to four line groups. If
you want, you can assign all your lines to a single line group.
You can also divide lines into sub-groups (for reporting purposes), and/or
assign priority to lines. The priority of a line determines its position in the
queue of calls waiting to be transferred to an agent. Calls on priority lines are
answered before older calls on non-priority lines. Priority lines are identified
by a “+” in the Priority (P) column of the Administer Line Groups screen.
Pressing
[F2]
(labeled “Lines/Line Gps”) on the Administration Menu screen
selects the Administer Line Groups screen, shown below. Use this screen to:
●
Identify the CMS lines (Central office trunks) that are part of CMS.
● Assign CMS lines to line groups.
●
Change CMS line information (including line priority).
● Assign or change line group IDs.
●
Access the screen for administering transfer-queue lines.
●
Access the screen for administering voice announcement units.
ADMINISTER LINE GROUPS
ADMIN CMS1.0 2:52p 04/18
LINE GROUPS
I -------------Line--- ”---------l I -------------Line --, ----------l
Group SbGrp Port# ID
Tk# Typ P
Group SbGrp Port# ID
Tk # Typ P
A PUBLC
PL 10401 L3070 3070 G
C CHART
CL 10603 L1234 1234 G
PL 10402 L3071 3071 G
CL 10604 L1235 1235 G
PL 10403 L3072 3072 G CW 106O5 W3000 3000 G
PL 10404 L3073 3073 G CW 10606 W3001 3001 G
PW 10405 W4185 4185 G
CW 10607 W3002 3002 G
PW 10406 W4186 4186 G
PS 10407 S4950 4950 G + D
PS 10408 S4951 4951 G +
Q1 10701 Q500 8000 L +
B BUSNS
BW 10501 W1242 1242 G
BW 10502 W1243 1243 G
BW 10503 W1244 1244 G
BW 10504 W1245 1245 G
BL 10601 L8300 8300 G
BL 10602 L8301 8301 G
F10 -
Help
F Add CMS F Remove F Move CMS FChg CMS FAsgn/Chg F Admin F Admin
F Admin
1 Line
2CMS Line 3 Line
4LineInfo 5Group ID 6Xfr Que 7 Anncs
8 Menu
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Administering CMS Lines and Line Groups