User`s guide

308 = 22-Button BIS (with headset)
308 = 34-Button BIS (with headset)
308 = 34-Button BIS, Deluxe (with headset)
308 = 34-Button BIS with Display (with headset)
308 =
34-Button Deluxe BIS with Display (with headset)
309 = 34-Button Direct Trunk Attendant Console (DTAC)
311 =
Switched Loop Attendant Console, Deluxe
4 Press [F8] (labeled “Enter Data”).
[F2] Remove Agnt Stn (Remove Agent Station)
Press this function key to display the prompts that allow you to remove an
agent station from CMS.
Prompt:
REMOVE AGENT STATION: PDC:
Action: 1 Enter the PDC of the agent station to be removed.
2 Press [F8] (labeled “Enter Data”).
3 When the confirmation prompt appears, type y to confirm
your request or
n to cancel it.
4 Press [F8] (labeled "Enter Data").
NOTE: Removing an agent station may cause inaccuracies in the
historical data. Therefore, if you have been managing calls with
CMS and decide to remove an agent station, print any
outstanding historical reports before you remove the agent station.
(See Section 7, “Generating CMS Reports.”) If you archive the
data, be sure to copy the old system tables, too. (For more
information, see Section 8, “Archiving Data.”)
[F3] Change Agnt Stn (Change Agent Station Information)
Press this function key to display the prompt that allows you to change an
agent station’s port number and/or voice terminal type. You cannot change
an agent station’s PDC with this function key. To change an agent station’s
PDC, you must first remove the station by pressing [F2] (labeled “Remove
Agnt Stn”), and then add the station with the correct PDC by pressing [F1]
(labeled “Add Agnt Stn”).
Prompt:
CHANGE AGENT STATION INFO: PDC: Port #:
Type:
Action: 1 Enter the PDC of an agent station displayed on the screen.
2 Enter the new port number. Leave the field blank if you don’t
want to change it.
3 Enter the new voice terminal type. Leave the field blank if
you don’t want to change it.
4 Press [F8] (labeled “Enter Data”).
4-8 Administering Stations