User`s guide

This section describes the following activities which you can perform from the
Administer Stations screen:
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Adding an Agent Station
Add an agent station to CMS.
Removing an Agent Station
Take an agent station out of CMS use.
Changing Agent Station Information
Change an agent station’s port number or voice terminal type.
Administering the Supervisor Station(s)
Identify the System 25 PDC and port number of each supervisor station,
Administering PC Jacks
Identify the PDCs and port numbers for the two PC jacks.
ADMINISTER STATIONS
When administering stations, keep the CMS Station Assignments Planning
SCREEN
form handy. This form includes information about your agent stations,
supervisor stations, and PC jacks.
To administer stations, press the function key for the activity you want to
perform:
[F1] Add Agnt Stn (Add Agent Station)
Press this function key to display the prompt that allows you to add an agent
station to CMS by identifying its System 25 PDC and port number, and its
voice terminal type. You must obtain the PDC and port number from the
System 25 Administrator.
Prompt:
ADD AGENT STATION: PDC: Port #:
Type:
Action: 1 Enter the System 25 PDC (maximum of 4 digits).
2 Enter the System 25 port number (5 digits).
3 Enter the number that corresponds to the type of voice
terminal:
302 = 5-Button
303 = 10-Button Hands-Free Answer on Intercom (HFAI)
304 = 10-Button Built-in Speakerphone (MS)
304 = 10-Button
305 =
22-Button BIS (without headset)
305 = 34-Button BIS (without headset)
305 = 34-Button BIS, Deluxe (without headset)
305 = 34-Button BIS with Display (without headset)
305 = 34-Button Deluxe BIS with Display (without headset)
307 = 34-Button
307
= 34-Button Deluxe
Administering Stations 4-7