User`s guide

● Setting Options
Tailor CMS to your business needs by defining your Service Level Limit,
Abandoned vs. Incoming Call Threshold, and Transfer Return Threshold.
You can also set your PC to beep whenever an unusual or undesirable
situation occurs. In addition, you can turn on and off a validation option
that causes CMS to perform a check of PC-Port Personal Line button
administration when call management is started.
● Selecting Exception Thresholds to be Monitored
Select the agent, split, and line group exceptions that are appropriate for
your business.
● Printing System 25 Administration Instructions
Print the instructions that the System 25 Administrator will need in order
to administer System 25 to support CMS.
● Backing Up Shift Configurations
Make a backup copy of your shift configurations in case you need to
restore your system after a problem.
4-2 Overview