User`s guide

Overview
Administration enables you to tailor CMS for your business. The starting
point for administration is the Administration Menu, shown below. You can
get to it from the CMS Menu and from several other screens.
ADMINISTRATION MENU
ADMIN CMS1.O 9:35a 04/18
Administration Menu
F1 Administer Stations
F2 Administer Lines, Line Groups and Announcements
F3 Agent Directory
F4 Shift Configurations
F5 Set Options
F6 Select Exception Thresholds to be Monitored
F7 Print SYSTEM 25 Administration Instructions
F8 Exit Administration (Go to CMS MENU)
F1O
- Help
F Admin F Lines/ F Agent F Config F
Set F Select FS25 Admn F Exit
lStations 2Line Gps 3Directry 4 List 5 Options 6Exceptns 7Instrctn 8 Admin
SELECT ADMINISTRATION FUNCTION
As the list in the information area of the screen suggests, administration
involves a variety of tasks. These tasks are explained briefly in the following
list:
• Administering Stations
Identify each agent station by PDC, port number, and type of voice
terminal. Identify the PDC and port numbers of the supervisor station(s)
and PC jacks.
• Administering Lines, Line Groups, and Announcements
Identify your CMS and transfer-queue lines, and assign them to line
groups. You can also administer your voice announcement unit(s).
• Building the Agent Directory
Enter the name and CMS ID of each agent.
Building or Editing Shift Configurations
Assign agents to splits, and assign splits to line groups. You can also
administer Answer Delay and/or Force Delay for each split.
Overview
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