User`s guide

MOVING THE CURSOR
Many CMS prompts contain several empty fields, as in the following
example:
ADD AGENT: Last name:
First: ID:
When a prompt appears, the cursor is positioned at the beginning of the first
field. Use the keys shown below to move the cursor within a prompt:
Press Or
To move the cursor
[F5] (labeled
[Shift] + [Tab] to the beginning of the
“Previous (while holding down
previous field (except
Field”)
[Shift], press [Tab] )
when the cursor is in the
first field).
[F6] (labeled
[Tab]
to the beginning of the
“Next Field”)
next field. If the cursor is
in the last field, it will not
return to the first field.
[ → ] (the right
one character to the right.
arrow key
(This key does not work
located on the
in a blank field.)
numeric
keypad on
your keyboard)
[Backspace]
[ ← ] (the left arrow key
one character to the left.
on the numeric
(This key does not work
keypad)
in a blank field.)
ENTERING DATA
Follow these guidelines when completing the fields in a prompt:
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You can type uppercase or lowercase letters in your entries. In this
manual, the sample entries are usually lowercase. On your screen, all
entries, except agent names, appear as uppercase, even if you typed
lowercase letters. Agent names appear in uppercase and/or lowercase
letters, exactly as typed.
Some field entries can contain numbers or special characters.
The system does not allow spaces between characters in a field; use
underscores (_) in these instances.
Press [F8] (labeled "Enter Data") or [Enter] when you finish typing your
response.
This tells the PC to process the data you have entered. The
cursor can be in any field when you press [F8] or [Enter]. (The instructions
in this manual usually tell you to press
[F8] after your last entry in a
prompt. You may press either
[F8] or [Enter], however.)
If you skip a required field in a prompt and press
[F8] or [Enter], your PC
beeps (provided the Audible Alarm option is On), and an error message
appears. The Audible Alarm option is administered from the Set Options
screen. If you have turned off this option, your PC does not beep.
Using Your PC with CMS 3-13