User`s guide

Using Your PC with CMS
SCREEN FORMATS
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5
This section describes the format of CMS screens, the method of entering and
editing data, and how to access help screens. If you have questions about
MS-DOS, the layout of your keyboard, or other information about your PC,
refer to the manuals that accompanied them.
The general format of a CMS screen is demonstrated below in the Agent
Directory screen.
e
a
c
d
AGENT DIRECTORY
ANNC CU1 CU2 Don’tPrtScr LoStorage DAY CMS1.0 2:38p 04/18
Last Name
Abell
Beckman
Brown
Chu
Dumbra
Fang
Fenton
Garcia
Gerkensmeier
Johnson
Kesselring
Leonard
Lindquist
Lindquist
Mack
First
Mary-Ann
Jim
Allan
David
Marie
John
Scott
Jose
Otto
Andrew
Ana
Michael
Hal
Hal
Joel
AGENT DIRECTORY
ID
MARYA
JIM
ALLAN
DAVE
MARIE
John
SCOTT
JOSE
OTTO
ANDY
ANA
MIKE
HALl
HAL2
JOEL
Last Name
Marietta
Masson
Ong
Opalach
Reicheg
Rowlinson
Seiler
Siegel
Smith
Son
Stickler
Vatier
Walsh
Well
Yang
2:38 04/18 l *** Split 1 - Agent LINDA - Refused Calls
ADD AGENT: Last Name: Zuckerman
First: Amy
ID: AMY
F Cancel
FPrevious F Next
1 Prompt 5 Field
6 Field
First
Jane
William
Ien
Joseph
Louis
Don
Linda
Lawrence
Bernard
Sarah
Craig
Barbara
Jennifer
Harvey
CJ
ID
JANE
BILL
IEN
Joe
LOU
Don
LINDA
LARRY
BERNE
SARAH
CRAIG
BARB
JENNY
HARV
CJ
F Enter
8 Data
Each numbered or lettered term listed below corresponds to a number or
letter in the screen above. The following types of information may appear in
the indicated area of the screen.
1 The ID line contains:
a Screen name
b Status indicators: ANNC blinks if there is a voice announcement unit
problem. (If you decide not to use any voice announcement units,
ANNC appears in the ID line, even though there is no problem.) If
there is a problem with the connections to the PC,
CU1 and/or CU2
blinks. Don’tPrtSc appears if the printer is disconnected or is not
ready.
NoStorage or LoStorage appears if there is a storage problem
on the hard disk. For information on resolving problems, see Section
9, “Troubleshooting.”
c Current CMS mode: CMS appears when the CMS Menu is displayed.
DAY or NIGHT indicates that calls are being managed using Day
Service or Night Service mode, respectively. (See “Selecting Day or
Night Service” in Section 5.)
ADMIN indicates CMS is being used for
administration.
REPT appears when you generate reports.
3-10 Using Your PC with CMS