User`s guide

Support Split, 2-11, 4-29
System Errors, 9-33
System Manual, 1-2
System Status Screen, using, 5-12 — 5-14
key to screen data, 5-15 — 5-18
System Tables File, 4-67 — 4-68, 8-2.
See also
Backing Up Shift Configurations
copying historical System Tables to hard disk, 8-3
restoring current System Tables files, 8-4
System 25
administering System 25 to support CMS, 1-1
administrator, responsibilities, 2-14
Direct Group Calling (DGC) Group Coverage feature, 2-8
Night Service mode, 4-29
ongoing administration, 10-1 — 10-8. See also
Station-to-Station Message Waiting feature, 2-5
terms, G-1 — G-8
Warm start, 2-9
System 25 Administration Instructions, printing, 4-63 — 4-66
T
Tip Ring Line (ZTN78), 2-6
TN742, 2-6.
See also Analog Line (TN742) Circuit Pack
Transfer-into-Queue Feature, 2-5 — 2-7
hardware connections, 2-7
planning form, 10-6, 10-8
Transfer-Queue Line(s)
adding, 10-6
administering Queued Transfer Screen, 4-16 — 4-18
removing, 10-8
Transfer-Queued Transfer Screen Options, 4-14
Transfer Return Threshold, definition of, 4-48
Transferring Calls, 6-7
Troubleshooting, 9-1
agent problems, 9-29 — 9-32
call management problems, 9-18 — 9-21
error messages, 9-2 — 9-5
printer problems, 9-26 — 9-28
startup problems, 9-2
system errors, 9-33
voice announcement unit problems, 9-22 — 9-25
warning messages, 9-6 — 9-17
Trunks (Lines) Compatible With CMS, 2-2, 2-16
U
Understanding CMS, overview, 2-1
Using the Agent Voice Terminal for CMS, 6-5 — 6-9
answering CMS calls, 6-6
DGC groups, 6-9.
See also Direct Group Calling
placing a call on hold, 6-7
transferring calls, 6-7
using the Assist button, 6-7
using the Available, ACW, and Logged Out buttons, 6-5
Using the Help Screens, 3-14
Agent Directory Screen, 3-10
screen formats, 3-10 — 3-11
Using Your PC With CMS, 3-10. See also PC
entering and editing data, 3-12 — 3-14
screen formats, 3-10 — 3-11
V
Validating Data, 3-14
Voice Announcement Unit (VAU), 2-4, 2-16, 10-8
adding, 10-6
changing information, 10-7
DACON-DA5, 2-16
problems, 9-22 — 9-25
recording messages, 2-17 — 2-18
removing, 10-8
Voice Terminal
CMS Agent Card, quick reference, 6-5
Service Monitoring feature, 6-11
using the Assist feature, 6-11
using your voice terminal for CMS, 6-10
W
Warm Start of System 25, 2-9
Warning Messages 9-6 — 9-17. See also
Startup Procedures
WATS Lines, 2-11
What’s in This Manual, 1-2 — 1-3
When You Have Finished Ongoing Administration, 10-8
Y
Your PC and CMS, overview, 3-1
Z
ZTN78, 2-6. See also Tip Ring Line
ZTN77, 2-6.
See also Loop Start Trunk Circuit Pack
I-6 Index