User`s guide

Key to Line Group Report Data, 7-20 — 7-22
Key to Line Status Screen Data, 5-28 — 5-30
call flow information, 5-30
line group summary line, 5-29
line status, 5-28 — 5-29
split status, 5-30
Key to Split Status Screen Data, 5-22
agent status, 5-22 — 5-24
call flow information, 5-25
split status, 5-25
split summary line, 5-24
Key to System Status Screen Data, 5-15 — 5-18
announcement unit status, 5-16
line group information, 5-15
split information, 5-16 — 5-18
L
Line Group(s), 2-2
assigning, 4-29
planning form, 10-5, 10-8
public, 2-9
warning, 7-2
Line Group Exceptions
administering, 4-60 — 4-62
Group Exceptions screen, 4-60
selecting, 4-60 — 4-62
Line Group Report, 7-17 — 7-19
Cumulative Line Group Report by Hour, 7-19
Daily Line Group Report, 7-18
using the Cumulative Line Group Report by Hour, 7-19
using the Daily Line Group Report, 7-17 — 7-18
Line Status Screen, using, 5-10, 5-26 — 5-27
call flow information, 5-30
key to screen data, 5-28 — 5-30
line group summary line, 5-29
line status, 5-28 — 5-29
split status, 5-30
using the Line Status Screen, 5-26 — 5-27
Line Subgroups, 2-2
Logged Out Button, using, 6-5
Logged Out State, 2-3, 5-8 — 5-9
Loop Start Trunk (ZTN77) Circuit Pack, 2-6
LoStorage, 3-10.
See also NoStorage
M
Main Split(s), 2-2 — 2-3
assigning, 4-29
Making Agents Available for CMS Calls, 5-8 — 5-9
moving from state to state, 5-8 — 5-9
Management Information System (MIS), 7-1
Managing Calls When CMS Is Not Running, 9-35 — 9-36
about the DGC feature, 9-35
alternative to contingency plan, 9-36
managing calls with DGC, 9-35
Managing CMS, 2-13 — 2-14
responsibilities of the CMS Supervisor, 2-13
responsibilities of the System 25 Administrator, 2-14
Menu Map for Call Management, 5-2
Menu Map for CMS Administration, 4-3
MIS.
See Management Information System
Modular-Plug Station Cord, 2-15
Monitoring Call Management, 5-10 — 5-32
Status screen terms, 5-11
MS-DOS Operating System, 1-1, 3-2, 3-5, 3-7 — 3-9.
See also CMS Installation and Startup Guide
I-4 Index
MSG Wait Button. See Assist Button
Music-on-Hold Port, 2-16
N
Night Service Mode, 2-2, 2-4
caller message recording during, 5-52 — 5-53
changing from Day Service to, 5-50
CMS operation during, 5-52
other calls, 7-6
selecting, 5-49
NoStorage, 3-10.
See also LoStorage
O
Ongoing System 25 Administration, overview, 10-1
abandoned vs. incoming call threshold, 4-47 — 4-48
alarm on/off, 4-47 — 4-48
CMS-port personal line button verify, 4-49
partial print, 10-2 — 10-3
service level, 4-47 — 448
transfer return threshold, 4-48 — 4-49
Option(s)
answer delay, 2-3, 4-38 — 4-39
CMS-port personal line button verify, 4-49
force delay, 2-3, 4-39
setting, 4-49 — 4-50
Optional CMS Features, 2-5 – 2-6
Assist feature, 2-5
Service Monitoring feature, 2-5
Transfer-into-Queue feature, 2-5
P
Partial Print, 10-2 — 10-3
implementation forms, 10-4
Partial Print, button layout, 10-4
button feature code, 10-4
button number, 10-4
System 25 button feature, 10-4
PC, using with CMS, 3-1, 3-10 — 3-14.
See also
Personal Computer
PC Jacks
administering, 4-7
changing, 10-7
PDC.
See Personal Dial Code
Permanent System Alarm Message, 2-9
Personal Computer (PC), 1-2
Personal Dial Code (PDC), 2-6
Personal Line Button, 10-8
verification, 4-49.
See also CMS-Port
PL.
See Public Local
Placing a Call on Hold, 6-7
Print All Reports, 7-29 — 7-30
Cumulative Reports, 7-30
Daily Reports, 7-29
Printer Problems, 9-26 — 9-28
Printing Screen Formats, 5-10
Printing System 25 Administration Instructions,
4-63 — 4-66
Priority Lines, 2-2
PS.
See Public Special
Public Line Group, 2-11, 4-29
Public Local (PL), 2-11
Public Travel Split, 2-11, 4-29
Public Special (PS), 2-11
Public WATS (PW), 2-11
PW.
See Public WATS