User`s guide

C
Call Flow, 5-30
administering, 4-38 — 4-41
Configure Call Flow screen, 5-42
reconfiguring, 5-42 — 5-43
Call Management, 2-2, 2-4
Menu Map for, 5-2
monitoring, 5-10
problems, 9-18 — 9-21
typical application of CMS, 2-10 — 2-12
Call Management System (CMS), 1-1, 2-1, 2-4, 5-1
Day Service mode, 2-2 — 2-4
day-to-day operation of, 5-53
handling calls, 6-1 — 6-10
managing, 2-13 — 2-14.
See also Managing CMS
Menu screen, CMS, 5-3
Night Service mode, 2-3 — 2-4
startup procedures, 5-3 — 5-7
testing. See CMS Installation and Startup Guide
understanding, 2-1
using your PC with, 3-1, 3-10
Central Office (CO), 2-7, 2-16
Charter Line Group, 2-11, 4-29
Charter Travel Split, 2-11, 4-29
Circuit Pack (CP)
Analog Line (TN742), 2-6
Loop Start Trunk (ZTN77), 2-6
CL, 2-11
Clearing a Configuration, 4-44
CMS Administration Menu Map, 4-3
CMS Administration screens, map of, 4-3
CMS Application, 2-10 — 2-12
Bon Voyage Travel’s other call traffic, 2-12
CMS and Bon Voyage Travel,
illustration, 2-10 — 2-12
CMS and other businesses, 2-12
CMS Calls, answering, 6-6
making agents available for, 5-8 — 5-9
CMS Compatibility With AT&T PC, 3-1
CMS Components, 2-15 — 2-18
hardware compatible with CMS, 2-15 — 2-16
trunks compatible with CMS, 2-16
voice announcement unit, 2-16
recording messages, 2-17 — 2-18
CMS Contingency Plan, 2-5, 2-8 — 2-9
implementation form, 10-8
CMS Directories and Files, location of, 8-1
CMS Diskettes
duplicating, 3-2 — 3-4
running CMS from a floppy diskette
back-up, 9-34
CMS Documents, how to use them, 1-1 — 1-2
CMS Planning Guide, 1-1
CMS Installation and Startup Guide, 1-1
System Manual, 1-2
Agent Card, 1-2
CMS Features, optional, 2-5 — 2-6
CMS for Bon Voyage, 2-8. See also Bon Voyage Travel
CMS Hardware, 2-15 — 2-18
optional hardware to use with, 2-14
CMS Installation and Startup Guide, 1-1
administering CMS, 4-1 — 4-3
administering System 25 to support CMS, 1-1
installing the AT&T CMS PC interface card, 1-1
installing the CMS software, 1-1
installing the MS-DOS operating system, 1-1
testing CMS, 1-1
CMS Lines, 2-2.
See also Trunks
adding, 10-5
Central Office, 2-11
changing, 10-7
local, published number, 2-11
priority, 2-2
Public Local, 2-11
Public Special, 2-11
Public WATS, 2-11
removing, 10-8
subgroups, 2-2
transfer-queue lines, 10-8
CMS Menu, 4-1
CMS Night Service Mode, 4-27
CMS Planning Guide, 1-1
CMS-Port
administration option, 5-5
personal line button verification, 4-49 — 4-50
CMS Reports, 7-3
Agent Split Summary, 7-1, 7-3.
See also
Agent Split Summary
Split Report, 7-1, 7-3
Line Group Report, 7-1, 7-3
Sub-Group Report, 7-1, 7-3
Events Log Report, 7-1, 7-3
CMS Software, 2-15
AUTOEXEC.BAT file, 3-5, 3-8
CONFIG.SYS file, 3-5, 3-7
installing, 1-1, 3-5 — 3-6
CMS Supervisor
responsibilities of, 2-13
voice terminal, 6-10
CMS System Manual, 1-2
CMS Terms, glossary, G-1 — G-8
CO.
See Central Office
Configuration(s)
clearing, 4-42
listing of, 5-4
returning to other configuration screens, 4-42
saving an edited (changed) configuration, 4-43
selecting a startup configuration, 4-44
using the configuration list, 5-44
Configuration List, using, 5-44 –5-47
Configuration List screen, 5-44
Configuration List Screen Options, 4-28
renaming a shift configuration, 4-28, 4-44
returning to other screens, 4-28, 4-42
saving an edited (changed) configuration, 4-28, 4-43
selecting a shift configuration, 4-28
selecting a startup configuration, 4-28, 4-44
Configure Delay Screen, 4-37
Configuring Splits, 4-34 — 4-37
CONFIG.SYS File, 3-5, 3-7. See also CMS Software
Contingency Plan, 2-8
Copying Shift Configurations and System Tables, 4-64 — 4-65
CP.
See Circuit Pack
Creating an Agent Directory, 4-26 — 4-28.
See also Agent Directory
Cursor, moving, 3-13
Cumulative Agent Split Summary Report, 7-7 — 7-8
Cumulative Line Group Report by Hour, 7-18 — 7-19
Cumulative Split Report, 7-12 — 7-13
Cumulative Sub-Group Report, 7-24 — 7-25
CW, 2-9
I-2 Index