User`s guide

Night Service
Mode
Other Calls
Personal Dial
Code (PDC)
Personal Line
Port
Priority Line
Queue
Refused Call
A mode of CMS operation in which the system
answers calls, connects them to a voice
announcement unit, and then disconnects the calls
when the message is over.
Non-ACD calls, such as outgoing calls, non-ACD
incoming calls, internal calls, and calls transferred
to an agent by another person (except Transfer-
into-Queue calls).
A number with up to four digits assigned to each
System 25 ATL port or single-line port. Voice
terminals, PC jacks CU1 and CU2, voice
announcement units, and the single-line station
associated with each transfer-queue line have a
unique PDC. People within System 25 can call
each other by dialing a PDC.
A dedicated outside line which can be accessed
through a dedicated feature button on a multiline
voice terminal. Each CMS and transfer-queue line
has a Personal Line button appearance on CMS
PC jack CU1. For Service Monitoring, the CMS
Supervisor’s voice terminal must have a Personal
Line button for each CMS and transfer-queue line
to be monitored.
A physical address on a System 25 circuit pack.
Each CMS line, transfer-queue line, voice
terminal, voice announcement unit, and PC jack is
connected to a port with a specific number, such
as 20608. The two connections (PC jacks) from the
CMS PC Interface Card in the PC (labeled CU1
and CU2) are also called ports.
A line that has a special status in CMS. Incoming
calls on a priority line are answered before older
calls on nonpriority lines.
An ordered sequence of calls waiting to be
answered.
A call that rings at an available agent’s station and
is not answered before the Transfer Return
Threshold is reached. When a call is refused, the
agent’s station is automatically put into the ACW
state.
G-6 CMS and System 25 Terms