User`s guide

The following optional hardware can be used with CMS:
● Up to four Model DACON-DA-5SL voice announcement units (strongly
recommended). One 14-foot 2-pair modular-plug station cord (D4BU-87) is
required for each voice announcement unit.
● Headsets and headset adapters
NOTE: A headset and headset adapter cannot be used with a 5-button
voice terminal or a 10-button HFAI voice terminal.
● A music source compatible with the System 25 Music-on-Hold port
(strongly recommended).
● A telephone answering machine capable of answering calls on the first
ring for special Night Service applications. See "Caller Message Recording
During Night Service" in Section 5.
TRUNKS COMPATIBLE
Either Ground Start or Loop Start trunks maybe used with CMS, but
WITH CMS
Ground Start trunks are strongly recommended because they lessen the
likelihood of abandoned calls being transferred to agents. Ground Start
trunks are also recommended if headsets will be used with voice terminals
used for CMS.
Central Office (CO), WATS (800 Service), and Foreign Exchange (FX) trunks
may be used with CMS. Trunks may be arranged in CO hunt groups. A
hunt group is a group of trunks that share a listed telephone number. When
a call comes in on the listed number, the CO switch scans the hunt group for
an idle trunk and connects the call to the first one it finds.
THE VOICE
Before recording delay messages on the DACON unit, read the
ANNOUNCEMENT UNIT
documentation that came with it, and keep the following guidelines in mind:
● You can assign a separate voice announcement unit to each line
group, or two or more line groups can share one voice
announcement unit.
● The voice announcement unit has two channels to provide two
messages, one for Day Service and the other for Night Service. The
announcement unit has 64 seconds of message time available that can
be divided between your two messages.
● Leave 3 or 4 seconds of silence before the beginning of your message
to allow time for CMS to connect the caller to the voice
announcement unit. This will ensure that the caller will hear the
message from the beginning.
● You must note the length of the Day Service message on the Assign
Announcement screen. See “Assigning Announcements” in Section
4 for more information.
● If call traffic is light when CMS is in Night Service mode, you can
use a telephone answering machine(s) to answer calls and record
callers’ voice messages.
Refer to “Caller Message Recording During
Night Service” in Section 5 of this manual for additional information.
2-16 CMS Components