User`s guide

ALTERNATIVE TO
If you have not set up a DGC contingency plan, you can still distribute your
CONTINGENCY PLAN
calls manually, as follows:
1 Unplug the cord connected to PC jack CU1.
2 Plug the cord into a 34-Button Deluxe voice terminal.
3 Answer the calls and transfer them to the appropriate agents.
NOTE: If you have Personal Line buttons administered on your
supervisor voice terminal for all the CMS and transfer-queue lines,
then you can use that voice terminal to answer CMS calls (instead
of unplugging the cord from PC jack CU1 and connecting it to a
34-Button Deluxe voice terminal).
9-36 Managing Calls When CMS is Not Running