User`s guide

• PROBLEM: The agent presses the Available, ACW, or Logged Out
button, but can’t change the status of the associated light.
Possible Cause
Corrective Action
The agent terminal switch is in Take the voice terminal out of Program
Program Mode.
Mode by moving the top left hand
switch on the agent’s voice terminal to
the midpoint (neutral) position.
NOTE: Instruct agents that if they hear
a single burst of ringing, repeating
every 60 seconds, their voice terminals
are in Program Mode, and need to be
returned to operating mode.
9-32 Agent Problems