User`s guide

Printer Problems
• WARNING--Printer Not Ready. Using Prt Sc Key Will Halt CMS.
Status Indicator: Don’t PrtSc
Effect on Call Management: If you press [Shift] + [Print Scrn] when this message is
displayed, CMS stops managing calls.
Effect on Data Collection: If you press [Shift] + [Print Scrn] when this message is
displayed, all data collection stops, but resumes normally when the problem
is corrected. Statistics for time logged in are not affected.
Possible Cause
Corrective Action
The printer is not
Make sure that the printer is plugged
receiving power. in and turned on, and that the Ready
light is on.
There’s no paper in the
1 Make sure there’s paper in the
printer, or the paper is printer and the paper isn’t
jammed. jammed.
2 Make sure the paper is aligned
properly.
3 Press the Form Feed button on the
printer to make sure the paper
feeds properly.
There’s a loose cable
Make sure the connections are secure
connection between at both ends of the cable running
the printer and the PC. between the printer and the PC.
• If the problem is corrected, you
will see the message Printer Now
Ready on the error line. (If you do
not see this message, try correcting
the problem again.)
• If, after a second attempt, you still
do not see the message, turn the
PC off, then turn it on, or reboot
the PC by pressing the Reset
button below the disk drive on the
front of the PC. Then restart call
management from the CMS Menu.
The printer is not Make sure the printer’s Ready light is
ready.
on. If not, press the button next to
the Ready light.
9-26 Printer Problems