User`s guide

• WARNING--Annc # N, XXXXXXX, Not Answering. Check Unit.
(N represents the Announcement Number and XXXXXXX is the
announcement ID.)
Status Indicator: ANNC
Effect on Call Management: Until the problem is corrected, CMS cannot
connect calls to the designated voice announcement unit. The
Announcement Unit Status field on the System Status screen is updated to
BRKN and the Annc Condtn field on the Select Announcement and Assign
Announcement screens is updated to
BROKN.
Possible Cause Corrective Action
The voice Make sure the voice announcement
announcement unit is
unit is plugged in and turned on.
not receiving power.
Using the Assign Announcement
screen, bring the unit back into
service.
There is a loose cable
Make sure the modular cable is
connection between
plugged into the voice announcement
the voice
unit and the System 25 wall jack.
announcement unit Using the Assign Announcement
and the System 25 wall
screen, bring the unit back into
jack. service.
• WARNING--Annc # N, XXXXXXX,
Hung Up Too Soon. Check Unit.
Status Indicator: ANNC
Effect on Call Management: Until the problem is corrected, CMS cannot
connect calls to the designated voice announcement unit. The
Announcement Unit Status field on the System Status screen is updated to
BRKN and the Annc Condtn field on the Select Announcement and Assign
Announcement screens is updated to
BROKN.
Possible Cause Corrective Action
Delay message is less Record new delay message that is at
than 5 seconds long. least 5 seconds long. Using the Assign
Announcement screen, bring the unit
back into service.
Voice Announcement Unit Problems 9-25